We “Aena Casino” respecting and protecting your personal data consider it as a commitment. We understand and take seriously the fact that you are aware and concerned about your personal data.

This Privacy Statement describes the personal data Royal Eagle Casino collects about you; how we use and protect your personal data; the choices you have about how we use that data.

We recognize that the protection of personal data is an ongoing responsibility, and therefore we will periodically update and amend this Statement. 

Please visit our website  https://royaleaglecasino.com/ from time to time to ensure that you are aware of and satisfied with any changes.

What personal data do we collect about you?

First name and surname. We collect the first and last name of our customers.

Date of birth and nationality. We collect the date of birth and nationality of our customers.

Email address, postal address details and mobile phone. They are collected by registering, participating in contests, sweepstakes and promotions.

Information about the gaming activity of our customers during the provision of our services, when this is required by Regulatory Legislation.

How do we collect your personal data?

We collect your personal data through the registration application during your first visit to the casino, when you express your interest in our services, when you visit our website, or when you subscribe to our newsletter. We do not share your personal data with anyone, and we guarantee that no use is made beyond what is provided by law.

Your personal data is used to:

Provision of our services. To enter the Casino and participate in games.

Rewarding and awarding of points and benefits from your participation in games.

Informing you about any reasons for imposing a ban on entry/or exit from the Casino area.

Prevention of money laundering and terrorist financing in accordance with relevant legislation.

Legal framework for processing your personal data

The processing of your personal data is done for various regulatory and legal obligations of the Casinos towards the competent Authorities in the context of our compliance with national and/or European legislation.

Your personal data is processed for marketing and/or reward, promotional purposes and is based on your consent.

In some cases, the processing of your personal data is necessary for the purposes of our legitimate interests, provided that your rights and legitimate interests do not outweigh our interests.

Finally, the processing of your personal data is carried out for reasons of public interest to prevent money laundering and terrorist financing.

Guarantees we take to protect your data

To protect your personal data, we take all necessary physical, technical and organizational measures on an ongoing basis to ensure that it is held securely and protected from any loss, alteration, unlawful processing or alteration. In the context of our cooperation with the competent Authorities and third-party providers, we use as little as possible of your personal data and we demand from them the strictest observance of the National and European legislation regarding the management of this data. 

Your rights

You have the right to request access to your personal data, which we process and the following rights:

  • The right to correct, delete (in certain cases) and limit the use of your personal data.
  • The right at any time to withdraw your consent, without this affecting the legality of the processing for the period before the withdrawal of your consent.
  • The right (subject to conditions) to receive your personal data for use elsewhere.

You have the right to submit a complaint to the competent Albanian authority, which is the Commissioner for the protection of the right to information and personal data (https://www.idp.al/ankohu-3/).

Transfer of personal data outside the EU

The personal data we collect from you is not transferred or processed outside the territory of Republic of Albania.

Use of cookies

We use cookies (small text files that are stored on your device when you browse the internet) to support our website, to provide our online services and to collect information.

How to contact us?

You can contact us for any question regarding the processing of your personal data or the use of cookies by us, or to exercise your rights, using the  online contact form on our website.

This Statement was last updated on July 2025. You will be informed of any change to this through the updated Statement on our website.

Regulator Responsible for supervision and control

“Authority of Gambling Supervision” is the public legal entity, subordinate to the Minister of Finance, which is the authority responsible for the supervision and control of the implementation of legality during the exercise of activity in the field of gambling. Web: http://amlf.gov.al/

Restrictions in participants:

Only participants who are 21+ years old, are allowed to enter the casino.